Keep an eye on your account balance if you’ve recently purchased a new Tesla. Some customers accuse the California-based company of billing them twice for a new car, and getting a refund isn’t as easy as it sounds.

Southern California residents Tom Slattery, Christopher Lee and Clark Peterson said CNBC that they paid for their new car twice, and two other buyers who asked to remain anonymous said the same had happened to them. One spent $ 37,000 on an entry-level Model 3; another bought a well-equipped Model Y for $ 71,000.

Tesla sells cars directly to customers through its website to bypass franchise dealerships. Upon checkout, buyers must choose how to pay. Options include performing an Automated Clearing House Network (ACH) transfer, sending a check to the company, obtaining funding, or paying with Bitcoin. Slattery, Lee, and Peterson made an ACH transfer, which looks like a wire transfer processed by a clearing house rather than a bank.

Several customers have posted a message on the Tesla Motors Club enthusiast forum complaining about the same issue. Being billed twice for a bottle of root beer is annoying, but paying twice for a new car can cause major problems – a customer needs money to buy a house, for example. Others face massive overdraft fees.

Most of the affected customers who contacted Tesla, either by email or by visiting one of its stores, were told that it could take days to get a refund. It seems that the problem is not confined to a handful of buyers; Slattery wrote on Twitter that a Tesla employee at the Burbank store admitted that more than 400 buyers had recently been billed twice for a car.

Some forum users who were successful in reaching Tesla said they were asked to call their bank to determine how to waive the charge. Of course, as normally happens when negative news hovers around Tesla, a handful of observers claim that the problem has been created by short sellers who want to make a quick buck by reducing the company’s market cap. . Screenshots posted on the forum, however, confirm that some buyers were billed twice.

Tesla hasn’t commented on the issue, so we’re not sure if it was caused by a software glitch, someone hacked into the system, or something else. Likewise, it is not yet clear how, when or if this will compensate buyers.

Related video: